My Account FAQs
Donations FAQs
Matching Gifts FAQs


I forgot my Username and Password.

Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password.

How do I change my Username and/or Password?

First, log in to the site using your username and password. You will then see a "Profile" link at the top of the page where you can change your contact information.

I participated last year, but my saved information does not show when I log in.

You must use the same username/password and email from last year to see your saved information. If you registered with a new username/password or email, let us know.

What is a Personal Page?

A personal page is an online promotional tool to ask people to join your team or to make a donation. You have a default personal page; personalize this page by logging in to your Participant Center.

Do I have to change my personal page?

A compelling personal page attracts and engages supporters and is a creative expression of your commitment to create a world free of MS.

What is the difference between making my personal page private or public?

Your name appears in the participant search list so anyone can support you. A private page means your name will not appear and only people you invite will be able to support you.

 How do I unsubscribe from email?

At the bottom of each email message is a link to opt out of emails. If you decide to opt out you won't receive any email from us other than receipts for gifts.

How do I change my personal fundraising goal?

First, you will need to log in to My Account. Click on the change link next to your goal in your Participant Center.

How can I see who has donated to me?

Log in to your account and click the Progress link in the top navigation menu; this will allow you to view your donor list and any donations.

How do I change my team name or team goal?

The team captain can change the team name and goal by logging in to My Account and clicking the Team link in the navigation menu.

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Where does the money go?

The money you raise for MuckRuckus MS funds programs, services and research aimed at making life better for the more than 88,000 people in Colorado and Wyoming whose lives are affected by MS. Find out more.

How much money should I raise?

All MuckRuckers must turn in at least $100 in donations by August 4.

What is the fundraising deadline to be eligible for fundraising clubs?

The deadline is September 28, 2012. 2011 fundraising club members will receive their club benefits at the 2012 event.

What if my donor needs a receipt?

Everyone who make an online donation will receive an e-mail confirmation receipt for tax purposes. Donors who give $100 or more will receive a thank you letter and receipt by mail. If you have a cash donor who needs a receipt, download it here.

In addition to a letter or receipt, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.

What if a donor wrote a check out to the team or my name?

If you receive a check payable to your team, just write "NMSS" above. If it's made out to you, please endorse the check payable to the National MS Society.

My fundraising total in my Participant Center doesn't match what I know I turned in.

We may experience a 3-4 week delay entering donations during peak event times (April-July). Your total may be inflated if you entered donations as offline gifts; please go to the "My Progress" section and delete the "Unconfirmed" versions of duplicate gifts.

I turned in my donations at the event, but I don't see them in my Participant Center total yet.

It may take as long as four weeks for all of your donations to be credited to your Participant Center. If you'd like to see your donations right away, please ask your supporters to donate online or mail your donations to the Colorado-Wyoming Chapter before the event weekend.

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What is a matching gift?

A matching gift is a gift from a donor's employer that matches the donor's original gift. Most employers match dollar for dollar.

How do I know if my employer has a matching gifts program?

Ask your human resources staff, visit your company's intranet or click here to see if which companies participate.

Where do I get a matching gift form?

Those are available only from your employer - talk to your human resources staff. Some companies have an online matching gifts program instead of paper forms.

What do I do with the form when I've filled it out?

Refer to the instructions on the matching gift form, but usually the next step is to mail or fax it to the chapter (please include the participant's name):
National MS Society
Colorado-Wyoming Chapter
900 S. Broadway, Ste 200
Denver, CO 80209
Fax: 303-698-7421

Should I enter the donor's gift and the matching gift in my Participant Center as one lump sum gift?

No, they are two separate gifts. Please enter only the donor's gift, then mail or electronically submit the matching gift form to us. The National MS Society will enter the match.

How will I know when the matching gift has been paid?

Check the "My Progress" section of your Participant Center. Gifts labeled Unconfirmed have not been received by the Chapter yet. It may take months to receive payment for matching gifts depending on how frequently companies pay out charitable donations. Even if they are not yet paid, you will receive credit for matching gifts for prize purposes as long as you have notified us that they are coming.

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